Delivery & Shipping Policy
Shipping / Delivery
At Rosretail we are committed to deliver your order in best and acceptable condition within the stipulated timeframe. Unlike other e-commerce sites, Rosretail didn't have any special rules and fine print; we absolutely respect you and your time and investment in procuring a deal/product at Rosretail. We follow some agreeable shipping rules so that no parties will bear any loss or may arises any conflict, and definitely for smooth shipping operations.
We ship only in India and maximum delivery time for anywhere in India is around 7 working days.
Next working day delivery in ahmedabad and 5-7 working days anywhere in India.
We provide free shipping only for the order more than Rs.499.
The region/areas which are not serviced by associated couriers, we will ship through the Government Registered posts.
We ship Monday through Saturday, excluding all public holidays.
For all the areas serviced by reputed couriers the estimated delivery time is between 3-7 business days. For those serviced by the Indian Postal service (the delivery time can be 1-2 weeks depending on the location).
In case if the packaging is damaged or is tampered at the time of delivery or if you think the product is in a bad condition on delivery, please refuse to accept the package.contact us Rosretail with your Order ID. Rosretail will ensure that the product is replaced and delivered to you at the earliest.
Cash on Delivery (COD): When you shop with aursocho using COD payment mode, your product/s will get booked. In order to confirm your order our Customer care executive will call you, post confirmation your order we will start the dispatching process. In case you are unreachable or unable to receive the call, we request you to contact us Rosretail and confirm your order within 24hr of online order booking; else the order leads to cancellation.
Also, you acknowledge paying only by cash at the time of delivery not any other equivalents; Cheques, Demand Drafts etc. will not be accepted.
The purchase limit on COD payment mode is Rs. 15000, beyond which Net banking or Credit card payment modes will be applicable.
Usage of Cookies
The term "cookies" is small information which is stored by browser in a hard drive of your computer. Our cookies do not contain any personal identifying data, but they do facilitate us to recognize you in case you have visited our website earlier and to pile up items in your shopping cart amidst visits. Usually web browsers automatically allow cookies, but you can make the changes in browser to avoid that. In fact you can still use nearly all of the features of website, including placing items in your shopping cart and purchasing them, even without a cookie.
We at Rosretail are committed to protect and keeping your personal information completely confidential and ensure correct use of information. We take all required security measures to protect your information secure against unauthorized access to or unauthorized alteration, revelation or destruction of data. All these measures includes internal reviews of data collection, storage and processing practices and data security procedures, at the same time equal importance has been given to physical security methods to protect against unauthorized access to where we store confidential information. Our internal data security and privacy policies are periodically reviewed and improved as and when required.
The access to confidential and personal data is completely restricted to Rosretail staff, its contractors and agents, who require knowing that particular data in order to execute develop or improve the services. All these folks are bound by confidentiality obligations and may be subject to discipline, which may extend to termination and criminal prosecution, in case these obligations are not met by them.
Your Information Correction
At any given point of time you can access and update all your personal information that you have submitted online through logging into your account at Rosretail by providing your login credentials.
If the product you received is damaged or tampered at the time of delivery, refuse to accept the product and contact us Rosretail for refund/replacement.
If the product you received is defective, please call the customer care within 3 working days for a refund/replacement. If the product/s were damaged while their usage, such product/s does not qualify for refund or replacement.
In case if we were unable to replace the damaged/defective product, we will refund the money.